HIPAA Privacy Policy

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Your privacy is important to us. This Privacy Policy explains how Trauma Therapy AZ (“we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you visit our website or communicate with us online.

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable federal and state privacy laws.

By using our website, you agree to this Privacy Policy. If you do not agree, please do not use the site.

Protected Health Information (PHI)

PHI is any information that can identify you and relates to your physical or mental health, healthcare services, or payment for healthcare. This includes:

• Your name, date of birth, address, phone number, and email
   
• Health history, symptoms, treatment information, or diagnosis
   
• Insurance or billing information
   
• Appointment details and communications with your provider

Non-PHI (Website & Technical Data)

When you visit our website, we may collect:

• IP address, browser type, and usage data
   
• Cookies and analytics data (to improve website functionality)
   

*This technical data does not include PHI unless you enter identifying information in online forms.

Information You Provide Directly

• Name, email address, phone number, or other contact details you provide through forms, emails, or appointment requests.
   
• Any messages or information shared when contacting us.
   
• If you are a client, we may collect health-related information as part of your care (handled under HIPAA or applicable privacy laws).

We use your information to:

• Respond to inquiries, schedule appointments, and provide requested services.
   
• Send updates or confirmations related to your appointments.
   
• Improve our website and services.
   
• Comply with legal or regulatory requirements.
   

We may use your information only as permitted by HIPAA and other privacy laws. Typical uses include:

• Treatment: To provide, coordinate, or manage your mental health care and related services.
   
• Payment: To bill or obtain payment from insurance companies or other payers.
   
• Healthcare Operations: For internal management, quality improvement, or training purposes.
   
• Communication: To contact you regarding appointments, billing, or treatment follow-up.
   
• Legal Obligations: To comply with laws, regulations, or court orders when required.
   

We will not use or disclose your PHI for marketing, sales, or non-treatment purposes without your written authorization.

We do not sell or rent your personal information to third parties.

We use administrative, technical, and physical safeguards to protect your information. However, no online system is completely secure. If you contact us through the website, please avoid sharing highly sensitive personal or medical details unless using a secure, encrypted form or client portal.

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction, including:

• Secure electronic health record (EHR) systems
   
• Encrypted email and data storage (where applicable)
   
• Restricted staff access based on job duties
   
• HIPAA training for all employees
   

However, no system can be guaranteed 100% secure. We encourage you not to share sensitive medical details via regular (unencrypted) email or online forms unless explicitly noted as secure.

We may share your PHI only in the following cases:

• With Your Consent: When you provide written authorization.
   
• For Treatment: With other healthcare providers involved in your care.
   
• For Payment: With insurers or billing companies.
   
• For Healthcare Operations: To manage internal functions, audits, or compliance.
   
• As Required by Law: To comply with legal or regulatory obligations.
   
• In Case of Emergency: To protect your safety or the safety of others, consistent with applicable laws.
   

We will not sell, rent, or otherwise disclose your PHI to third parties for marketing or non-healthcare purposes.

We may share information:

• With service providers (e.g., website hosting, email systems) who assist us in operating our business, under confidentiality agreements.
   
• As required by law, such as to comply with a subpoena or legal obligation.
   
• With your explicit consent, for example, when coordinating care with another provider.
   

You have the following rights regarding your health information:

• Right to Access: You may request a copy of your health records.
   
• Right to Amend: You may request corrections to inaccurate or incomplete information.
   
• Right to Restrict Disclosures: You may ask us to limit how your information is shared.
   
• Right to Confidential Communications: You may request alternative contact methods.
   
• Right to an Accounting: You may request a list of certain disclosures we’ve made.
   
• Right to a Copy of This Policy: You may request a printed copy at any time.

Depending on your location, you may have rights to:

• Access or request a copy of your personal information.
   
• Request correction or deletion of your information.
   
• Withdraw consent for certain uses.

• File a complaint with your local data protection authority.
   

To exercise these rights, contact us at Juan@traumatherapyaz.org
 

Our website may use cookies or analytics tools to understand visitor behavior and improve site performance. This data is not linked to your PHI. You can disable cookies in your browser settings at any time.
 

If our website links to other websites or services, we are not responsible for their privacy practices. Please review the privacy policies of those sites separately.

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a new effective date.

If you have questions about this Privacy Policy or our data practices, please contact:

Trauma Therapy az
2033 E Warner Rd. Ste 111 Tempe, AZ 85284
Juan@traumatherapyaz.org
602-684-4882

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights. You will not be penalized for filing a complaint.